FAQ

Koobex is an innovative platform designed to optimize the appointment scheduling between service providers and their clients. Our goal is to provide the best tools to address common scheduling issues, including missed appointments, ineffective communication, and customer engagement gaps.

Koobex has kicked off its operations in the second quarter of 2024. Our ambition is to promptly assist as many businesses as possible. However, the deployment will occur progressively, following a waiting list, to ensure an optimal and high-quality user experience for all our customers. Book a demo now to join the list.

Koobex, the success of our platform is closely linked to our users' engagement. Their feedback and suggestions are the key to our continuous evolution, enabling us to innovate and tailor our services to better meet their needs and strengthen the Koobex community. Please let us know here how we can help you by making this platform better.

Data security is an absolute priority for Koobex, and we are dedicated to upholding the highest standards of protection to build trust and ensure the safety of our users. Please refer to our privacy policy for additional information on this matter.

With Koobex, you have the flexibility to provide a variety of services from different industries, and we're actively considering expanding our offerings to include an even broader range of professions over time. If Koobex appears to be a good fit for your business, please don't hesitate to get in touch. We'll explore the possibility of integrating your industry sooner than initially planned.

To register, you can schedule a demonstration here or contact us here. Koobex is committed to understanding your business well in order to offer you the most effective structure, allowing you to fully enjoy all the benefits of our platform. The success of your business and your clients is our priority.

Koobex is known for its flexibility and customization options. While we offer industry-standard guidelines regarding missed appointment fees and the cancellation window without charges, you have the freedom to tailor your own policy to match your specific requirements.

No, applying fees for a missed appointment is not mandatory on Koobex. Although we offer a transparent, legal, and easily comprehensible process to prevent these fees, the ultimate decision to apply them rests entirely with you. his flexibility empowers you to adapt to different situations without being bound by a rigid framework.

Yes, Koobex is entirely free for individuals. Our aim is to provide you with all the essential tools for effective appointment management and to reward your commitment. We plan to introduce a rewards system to offer you benefits in exchange for your dedication.

Confirming your appointment is essential to allow the service provider to verify that the scheduled time still works for you. This step ensures that if your availability has changed, your provider can efficiently offer a suitable alternative to meet your needs.

To modify or cancel an appointment, just log in to the Koobex platform. You can easily manage your appointments from anywhere, at any time. Our user-friendly interface makes these adjustments and cancellations simple and swift. Furthermore, you have the flexibility to set as many reminders as you need, based on your preferences and requirements.